Shipping & Delivery Policy

Last Updated: [10-02-2026]
This Shipping & Delivery Policy applies to all orders placed with Dokkani through our website at https://dokkani.com/. By placing an order, you agree to the terms outlined below.

Order Processing

All orders are processed within [1–3 business days] after payment confirmation, excluding weekends and public holidays. Order processing times may vary during high-demand periods or due to unforeseen circumstances. You will receive an order confirmation once your order has been placed and a shipping confirmation once your order has been dispatched.

Shipping Methods and Delivery Time

Delivery times vary based on location, shipping method, and courier service. Estimated delivery time is typically [3–7 business days] after dispatch, but delays may occur due to weather, courier issues, or customs clearance where applicable. Delivery timelines are estimates and not guaranteed.

Shipping Charges

Shipping charges are calculated at checkout and displayed before order confirmation. Any applicable shipping fees are non-refundable unless the order is canceled before dispatch or the issue is due to our error.

Delivery Locations

Dokkani currently ships to World Wide. We do not ship to P.O. Boxes or restricted areas. Customers are responsible for providing accurate and complete delivery information. Incorrect address details may result in delayed or failed delivery.

Delayed, Lost, or Damaged Shipments

Dokkani is not responsible for delays caused by courier services once the order has been dispatched. If a shipment is lost or arrives damaged, customers must contact us within 48 hours of the expected delivery date or receipt with relevant order details and supporting evidence. We will coordinate with the courier to resolve the issue where possible.

Failed Deliveries

If a delivery attempt fails due to incorrect address, unavailability of the recipient, or refusal to accept the package, the order may be returned to us. Any additional shipping costs for re-delivery will be the customer’s responsibility.

International Shipping

For international orders, delivery times may vary significantly. Customers are responsible for any customs duties, taxes, or import charges imposed by their local authorities. Dokkani is not responsible for delays caused by customs clearance.

Contact Information

For questions regarding shipping or delivery, please contact us at hrh.qroup@gmail.com.